These Terms & Conditions form an agreement between you and 99xq. Please read them carefully before using the platform — they clearly outline both your rights and your responsibilities.
Here's a quick summary of the key points before you dive into the full details
You must be at least 18 years old to register an account at 99xq. Each person may hold only one account. You must register with accurate information — providing false details may result in account termination.
All deposits and withdrawals must be made through a mobile banking account or bank account registered in the account holder's own name. Third-party transactions are not permitted.
Each bonus carries its own wagering requirements. Attempting to abuse bonuses or claim them through multiple accounts may result in bonus cancellation and account suspension.
Fraud, money laundering, software manipulation, or any attempt to win through dishonest means is strictly prohibited and will result in permanent account closure.
99xq collects and secures your personal information. Details provided for KYC verification are not shared with third parties. Please refer to our Privacy Policy for more information.
99xq takes responsible gaming seriously. Members can set deposit limits, take a temporary break, or opt for permanent self-exclusion.
By using the 99xq website or app, you are considered to have agreed to all terms and conditions below. We recommend reading them in full before your first use.
These terms and conditions ("Terms") constitute a legally binding agreement between 99xq ("Platform", "we", "us") and anyone using this platform ("you", "user", "member"). By accessing 99xq through its website, mobile app, or any other channel, you are deemed to have accepted these Terms.
99xq is an internationally licensed online gaming and betting platform. We serve users in Bangladesh, and all our operations are conducted in compliance with applicable international gaming regulations.
99xq reserves the right to update these Terms at any time. Continued use of the platform following any changes will be considered acceptance of the revised Terms.
These Terms & Conditions apply alongside our Privacy Policy and Responsible Gaming Policy. Together, the three documents form the complete legal basis of your relationship with 99xq.
To create an account at 99xq, you must meet the following requirements:
The account holder is responsible for all activity carried out through their account. 99xq will not be held liable for any loss resulting from unauthorized use of your account, unless it is proven to be caused by a security failure on 99xq's part.
Registering with false information will be flagged during KYC verification and the account will be terminated. In such cases, any remaining balance may not be refunded.
Gaming services on 99xq are available to users aged 18 and above only. We follow a strict verification process to prevent access by minors.
99xq may verify your age and identity at any time, including in the following circumstances:
Documents required for KYC verification: National ID (NID), passport, or driving licence. A photo ID is required, and proof of address may also be requested.
99xq reserves the right to place withdrawals on hold until verification is complete. Once verification is successful, the process will be completed promptly.
Deposits and withdrawals at 99xq can be made via Mobile Pay, Nagad, Rocket, and bank transfer. The following rules apply to all transactions:
99xq does not charge any processing fees on deposits or withdrawals. However, your mobile banking or bank service provider may apply their own charges in accordance with their policies.
If a valid transaction ID is not provided after a deposit, the balance may not be credited. In such cases, please contact support with a screenshot of the transaction.
99xq offers a range of bonuses and promotions — including welcome bonuses, deposit bonuses, cashback, free spins, and more. Each bonus comes with its own terms, which are clearly communicated at the time of claiming.
General Terms for Bonuses:
If bonus abuse or fraudulent collection of bonuses is identified, 99xq reserves the right to forfeit all bonuses and winnings associated with the account and to close it permanently.
The following rules apply when betting and gaming on 99xq:
If you notice any error or irregularity in a game, report it to support immediately. Attempting to exploit a glitch for personal gain may result in account suspension.
The following activities are strictly prohibited on 99xq:
Engaging in any of the prohibited activities above will result in permanent account closure, forfeiture of all balances and winnings, and potential legal action where applicable.
99xq may suspend or permanently close an account under the following circumstances:
You can also close your account at any time — simply contact our support team. Any verified withdrawal requests will be processed before the account is closed.
For inactive accounts with no transactions over 36 months, a monthly maintenance fee may apply. However, the account will not be fully closed until the balance reaches zero.
99xq accepts no liability in the following circumstances:
In all circumstances, 99xq's maximum liability is limited to the amount of the relevant transaction. 99xq is not liable for any indirect or consequential losses.
99xq believes gaming should be a form of entertainment — not a source of income. We encourage all members to play responsibly. For those who feel gaming is having a negative impact on their lives, 99xq offers the following tools:
To learn more about responsible gaming, visit our Responsible Gaming View the page.
99xq reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. Where possible, we will notify members in advance via email or platform notification before any changes take effect.
In urgent situations — such as security threats or legal changes — updates may take effect without prior notice. Continued use of the platform after any changes are made will be considered acceptance of the updated Terms & Conditions.
The latest version of these Terms will always be available on this page. Check the "Last Updated" date at the top of the page to see when changes were last made.
If you have any questions or concerns about these Terms & Conditions or anything else related to 99xq, please get in touch with us:
We aim to provide an initial response within 72 hours of receiving a complaint. Complex cases may take up to 14 business days to resolve.
Any disputes with 99xq will first be addressed through direct negotiation. If a resolution cannot be reached, the applicable international arbitration process will be followed.