Your personal information is our most sensitive responsibility. From the moment you register with 99xq, this page gives you full transparency into how every piece of your data is collected, stored, and used.
The measures we take to keep your data secure at 99xq
Every transaction and piece of personal data is protected with 256-bit SSL encryption — the same bank-level security that makes it virtually impossible for hackers to break through.
Your data is stored on secure servers that meet international standards, with regular backups and anti-intrusion systems keeping everything protected.
99xq never sells your personal data to advertisers or third parties. Your data is used solely to improve our services.
From your Account Settings, you can view what information 99xq holds about you. You may update it or submit a deletion request at any time.
We're fully transparent about which cookies we use and why. You have the option to decline any non-essential cookies.
Our Privacy Policy is built in compliance with GDPR, the international data protection standard, ensuring your rights are always respected.
This Privacy Policy applies to all users of the 99xq website and mobile app. By using the platform, you agree to this policy. If you have any questions, support@99xq.clickto get in touch.
99xq ("we", "us", "platform") takes your privacy seriously. This Privacy Policy ("Policy") explains what data we collect, why we collect it, how we use it, and the measures we take to keep your information secure.
By using the 99xq website or mobile app, you agree to this Privacy Policy. If you do not agree with any part of this policy, we ask that you refrain from using our services.
We believe transparency is the foundation of trust. This policy holds nothing back — it clearly states exactly what we do with your data.
99xq collects two types of data — what you provide directly, and what is generated automatically as you use the platform:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification & Account Registration |
| Contact Information | Phone number, email address | Account Verification & Support |
| Financial Information | Mobile banking number, transaction history | Payment processing |
| Device information | IP address, browser, device model | Security & Fraud Prevention |
| Gaming information | Bet history, gaming duration, wins and losses | Service Improvement & Responsible Gaming |
| Cookie Data | Session token, preferred language | User Experience Improvement |
We never store your mobile banking PIN, password, or full payment card number. This information is only used in encrypted form at the moment of the transaction.
99xq uses your information solely for the following purposes:
We never share your data with third parties for advertising or marketing purposes. If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time.
99xq does not share your personal information with third parties, except in the limited circumstances outlined below:
99xq never sells your personal data or shares it with advertising companies. If anyone claims to be from 99xq and asks for your information, it may be a scam — please notify us immediately.
99xq's website and app use various types of cookies — small text files stored on your device that help us improve the quality of our services.
Types of cookies we use:
You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause some features to not function properly.
How long we retain your data depends on its type and purpose:
Once the retention period expires, data is securely deleted in a way that makes recovery impossible.
As a 99xq member, you have the following rights over your personal information:
Right to access the data we hold about you
Right to correct inaccurate information
Request deletion of specific data
Object to processing for specific purposes
Right to Access a Copy of Your Data
Temporary Suspension of Data Processing
To exercise these rights support@99xq.clickto send us an email or Help Center page. Requests will be responded to within 30 days of receipt. If any data cannot be deleted due to legal obligations, you will be clearly informed.
99xq strictly does not provide services to anyone under 18. We do not knowingly collect or store personal information from minors.
If we are informed or become aware that a minor has created an account, that account will be immediately closed and all associated data permanently deleted.
If you become aware that a minor is using 99xq, please contact us immediately. We will take prompt action.
The 99xq platform integrates certain third-party services — such as game providers, payment gateways, and analytics tools — each with their own privacy policies.
99xq is not responsible for third-party privacy practices, but we only work with trusted, recognized partners who comply with international data protection standards.
The technical and organizational measures 99xq has in place to keep your data secure:
In the event of a data breach, we will notify all affected members within 72 hours and take immediate steps to resolve the issue.
99xq's security team is active 24/7. Any suspicious activity is detected immediately, the account is secured, and the member is notified without delay.
99xq may update this Privacy Policy as needed. When changes are made:
We recommend checking this page periodically to stay up to date. We will proactively notify you of any significant changes.
For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following:
We aim to respond to all privacy-related requests within 30 business days. If a request requires more time, you will be notified in advance.