Frequently Asked Questions — 99xq FAQ

No. Only one account per person is allowed. Attempting to create multiple accounts may result in all accounts being suspended and any deposited funds being forfeited.

Click the "Forgot Password?" button on the login page. An OTP will be sent to your registered mobile number. Use it to verify your identity and set a new password. The whole process takes under 2 minutes.

If your account has been suspended, please Help Center Contact our support team and they will explain the reason and help you resolve the issue.

Yes, you can update your mobile number from Account Settings. For security purposes, an OTP will be sent to your old number and your identity will need to be verified.

KYC (Know Your Customer) is an identity verification process. It is not required for regular gameplay, but you may need to submit a national ID or passport for larger withdrawals.

To request account deletion, contact our support team. Make sure to withdraw any remaining balance before proceeding. Please note that once deleted, your account cannot be recovered.

You can log in to 99xq in three ways: mobile number and password, email and password, or OTP (One-Time Password). Fingerprint login is also supported on the mobile app.

99xq supports multiple payment methods including Mobile Pay, Nagad, Rocket, bank transfer, and cryptocurrency. To view all payment options, Payment Page Visit now.

The minimum deposit is just ৳100. Whether you use Mobile Pay, Nagad, or Rocket, you can get started with that amount.

Withdrawals are typically processed within 15 minutes to 24 hours. Mobile Banking (Mobile Pay/Nagad) is the fastest option, usually completing in 15–30 minutes. Bank transfers may take 1–2 business days.

99xq charges no additional fees on deposits. Withdrawals are also generally free. However, your bank or mobile banking provider may apply their own transaction charges.

Deposits are usually credited within a few minutes. If it takes longer than 30 minutes, please contact us via Live Chat with your transaction ID and a screenshot.

The minimum withdrawal amount is ৳500. Before withdrawing, make sure your account has sufficient balance and that any applicable bonus wagering requirements have been met.

Yes, 99xq accepts major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and USDT. Crypto transactions are generally faster and offer an added layer of privacy.

A withdrawal request can be cancelled before processing begins. If it has already been processed, please contact the support team.

Your daily withdrawal limit depends on your VIP tier. Standard members have a set limit, while VIP members can withdraw higher amounts. Learn more on the VIP page See here.

Get a 150% welcome bonus plus free spins on your first deposit after registration. For full bonus terms and conditions, Terms & Conditions View on page.

A wagering requirement is the condition that you must place a certain amount in bets before withdrawing bonus funds. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳20,000 in bets.

Your daily login bonus is credited automatically every time you log in. You can also check the dashboard each day for special offers.

A percentage of your losses within a set period is returned to you as cashback. Weekly cashback is typically paid out every Monday. Learn more on the Rewards page See here.

Yes! When a friend registers using your referral link and makes their first deposit, you'll receive a referral bonus. You can find your referral link in your account dashboard.

To receive a voucher code Voucher Page Enter the code in the "Promo Code" field at the time of deposit. The bonus will be credited automatically.

Yes, most bonuses have an expiry date. Welcome bonuses generally need to be used within 30 days. Daily bonuses expire after 24 hours.

Yes, accepting a bonus is entirely optional. If you choose not to select a bonus option at the time of deposit, you can play with real money only and withdraw at any time.

99xq offers 500+ games including Sports Betting (cricket, football, tennis), Live Casino (roulette, blackjack, baccarat), slots, fishing games, and live dealer games. on the Platform page View All Games.

Yes. All games on 99xq are verified by independent third-party auditors and use RNG (Random Number Generator) technology. Every result is entirely random and not predetermined.

Yes! 99xq is fully mobile-friendly. All games run directly in your browser. For an even better experience, download our dedicated app — View App Page।

Live betting means placing bets in real time while a match is in progress. Odds continue to shift throughout cricket or football matches, so making the right call at the right moment can lead to solid returns.

If the connection drops, the game automatically pauses. Once you're back online, you can pick up right where you left off. For slots, if the connection is lost mid-bet, the result is saved.

Yes, most slots and casino games have a demo mode. You can use it to learn the game without spending real money. However, winnings from demo mode cannot be withdrawn.

Minimum bet amounts vary by game. Slots start from ৳10, Sports Betting has a minimum bet of ৳50, and Live Casino minimums vary by table.

Yes. 99xq uses 256-bit SSL encryption. Your personal data, transactions, and password are fully encrypted. We never sell your information to third parties. Learn more Privacy Policy Read.

Go to Account Settings > Security > Two-Factor Authentication to enable 2FA. You can use a mobile OTP or the Google Authenticator app. Once 2FA is active, you'll need an additional code each time you log in.

If a login attempt is made from an unrecognized device or location, a warning SMS will be sent to your registered mobile number. If you notice any suspicious activity, change your password immediately and contact support.

No 99xq staff member will ever ask for your password, OTP, or banking details. If anyone contacts you asking for this information, it is a fraud attempt. Immediately at the Help Center let us know.

Change your password immediately and log out of all devices. Then contact our support team. They will investigate your account and, if necessary, temporarily lock it.

No. Your personal and financial information is never sold or shared with any third party. Information may only be disclosed to relevant authorities when required by law. Privacy Policy Read more.

You are automatically enrolled in the VIP program as soon as you create an account. Points accumulate with every bet you place, and your tier advances accordingly. Learn more on the VIP page See here.

You earn a set number of VIP points for every bet you place. Points can be earned across Sports Betting, casino games, and live games. The conversion rate gets better at higher tiers.

VIP members enjoy higher withdrawal limits, a dedicated account manager, exclusive bonuses, faster withdrawals, and invitations to exclusive events. on the VIP page View All Benefits.

Your points never expire as long as your account stays active. However, if your account is inactive for 90 days, some points may be deducted. We recommend logging in regularly to keep your account active.

VIP points can be converted directly into cash bonuses, used as free bets, or redeemed for special rewards. Conversion rates vary depending on your VIP tier.

Most rewards are credited to your account instantly. Special or high-value rewards are delivered within 24 hours. on the Rewards page View all current offers.