Gaming should be fun — not stressful. 99xq believes every member's mental and financial well-being comes first. Here you'll find all the tools, tips, and support you need to play responsibly.
Tools 99xq provides to help you stay in control of your gaming habits
You can set your own daily, weekly, or monthly deposit limits directly from your account settings. Decreasing a limit takes effect immediately; increasing one takes 24–72 hours — this delay is intentional.
Set a limit on how long you play in one session. When the time is up, 99xq will automatically send you a warning and can end the session if you choose.
Set a loss limit so you can't continue playing once you've lost a specified amount. This keeps you from chasing losses and taking on more risk than you can afford.
Take a temporary break lasting anywhere from 24 hours to 6 weeks. During this time, you won't be able to log in or place bets, but you can still withdraw any funds in your account.
Lock your account for anywhere from 6 months to 5 years, or permanently. Once activated, it cannot be undone before the selected period ends — this is by design, to keep you protected.
View your full betting history, win/loss stats, and spending breakdown at any time. Understanding your own habits makes it easier to make the right decisions.
Responsible gaming means treating gaming as a healthy form of entertainment — not a source of income. At 99xq, it means playing while keeping a close eye on your budget, time, and mental well-being.
Online gaming is growing rapidly in Bangladesh. At 99xq, we want every member to enjoy gaming — but never at the cost of their family, work, or mental well-being.
The core principles of Responsible Gaming are:
Gaming at 99xq is entertainment. We want you to play with a smile and leave with one — win or lose.
It's not always easy to recognize when gaming is becoming a problem. Watch out for the following signs:
Spending beyond your budget
Chasing losses by placing more bets after losing
Hiding your gaming from family or friends
Gaming instead of focusing on work or studies
Unable to stop gaming, even when you try
Gaming with borrowed money or by dipping into your savings
Lying to loved ones about your gaming habits
Feeling restless or irritable when you can't play
Seeking escape or relief from stress through gaming
Playing for extended periods while skipping sleep and meals
If three or more of the above signs apply to you, seek help now. That's not weakness — that's self-awareness.
Ask yourself the following questions honestly — your answers will give you a clear picture of where your gaming habits stand:
How much did you spend on gaming last month? Was it within your budget?
Have your family or friends ever expressed concern about your gaming?
Do you place more bets after a loss to try to win your money back?
Do you game at the expense of work or family time?
Do you feel restless or irritable when you're not gaming?
Have you ever gone into debt or dipped into your savings because of gaming?
Have you ever lied to family or friends about your gaming?
If you answered "Yes" to more than 3 questions, please contact our support center or set limits on your account without delay.
You can easily set various limits from your account settings on 99xq. Here's how each limit works:
| Limit Type | How It Works | Effective Time | Status |
|---|---|---|---|
| Daily Deposit Limit | Maximum amount you can deposit in a single day | Immediately (when decreasing) / 24 hours (when increasing) | Active |
| Weekly Deposit Limit | Total amount you can deposit within a seven-day period | Immediately (when lowering) / 72 hours (when raising) | Active |
| Session Time Limit | Session Time Limit | From the next session | Active |
| Loss Limit | Stop play once a set loss amount is reached | Immediately | Active |
| Cooling-Off Period | 24-hour to 6-week break | Immediately, non-reversible | Active |
Log in to your 99xq account and click the profile icon in the top-right corner.
Go to the "Responsible Gaming" menu, where you'll find all the options for setting your limits.
Choose the type of limit you want and enter the amount or time period.
Confirm your limits. They will be activated via SMS or email verification.
Self-exclusion is the most powerful responsible gaming tool available. Choose self-exclusion when setting limits no longer feels like enough.
During self-exclusion, 99xq will not send any promotional emails or SMS. Any attempt to open a new account during this period will be blocked.
To activate self-exclusion support@99xq.clickEmail us or contact us via live chat. Our team will process your request within 24 hours.
A family member's gaming problem affects the entire household. 99xq offers support to other family members as well:
If someone close to you is struggling with gaming, talk to them with empathy rather than anger. Remember — this is a behavioral issue, not a character flaw.
You don't have to face a gaming problem alone. Alongside 99xq's own support, there are other avenues available:
Reach us anytime via 24/7 live chat or email. Our trained team will listen carefully and guide you toward the right support.
support@99xq.clickGaming addiction is a recognised mental health condition. Reach out to a mental health professional or counsellor in Bangladesh — we can help connect you if needed.
Talk openly with someone you trust. Often, support from a loved one is the most effective help you can get. There's no shame in letting your family know about a gaming habit.
99xq's Help Center Detailed responsible gaming guides, tools, and resources — all available in Bengali.
99xq strictly refrains from providing services to anyone under 18. This isn't just a rule — it's our ethical responsibility.
If you are aware that a minor is using your account, please support@99xq.clickPlease notify us. Parents should also enable parental controls on their devices.
Responsible gaming is at the heart of 99xq's business model. We believe that healthy members over the long term are our best members.
Our responsible gaming commitments are: